The Samsung Galaxy Fold is not the only device customers are having problems with. Users are also now reporting log-in issues and a “white screen death” on the Samsung Galaxy Wearable app.
Apparently, the Galaxy Wearable app has been down for the past few days. Hundred of users worldwide have reported log-in and update issues. The issue supposedly affects the Galaxy Watch Active watches and the Samsung Gear. The app is also reportedly freezing on a white screen when users attempt to sign in on their phones.
Reviewer and YouTube creator Gavin’s Gadgets on Twitter started a thread where he made a complaint. So far, hundreds of other users have also shared their own issues.
Nobody can sign into their Samsung account or update apps on the Galaxy Wearable app. Thread over 42 pages already. White screen appears when signing in. Affects Samsung Gear watches https://t.co/IBmBpTq81U pic.twitter.com/0BDdzpVH3m
— Gavin’s Gadgets (@gavinsgadgets) April 21, 2019
A thread of Samsung’s community forum which started on 18th April 2019 also now has multiple pages of users reporting problems with the app.
The issue now spans across other Android devices. Some of the devices are Google Pixel phones, Moto G7 and the Xiaomi Mi 9.
However, Gavin recently reported that Samsung has been able to rectify the issue as it was a server problem.
Just to repeat, if you had the white screen of death when logging in for the last 5 days with the Samsung Wearable app, it is now working. Clearly a server problem. pic.twitter.com/mQyfhRMjgH
— Gavin’s Gadgets (@gavinsgadgets) April 23, 2019