Zoom might be enjoying a surge in the demand for its services, however, the company had misled everyone on the number of active users on its platform.

 

The Verge reports that Zoom had quietly changed a blog post, that had previously listed 300 million daily active users to just active ‘participants’.

 

A daily active user and an active participant have quite different definitions. You can count an active participant multiple times. For example, if you had ten Zoom meetings in one day, then you count as an active participant ten times.

 

However, you can only count a daily active user once in a day. So this somehow misleads and can make the numbers bogus and make the platform seem bigger than it really is.

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Zoom claims that this is an error but it did nothing to dispel the spread in the media.

 

 

Zoom told The Verge:

 

“We want to be clear: this was first announced in our April 22 webinar as 300 million daily participants by our CEO Eric Yuan.

 

“In a follow-up blog post on April 22 recapping this webinar, in addition to referring to participants as ‘participants,’ we also inadvertently referred to them as ‘users’ and ‘people.’

 

“When we realized this error on April 23, we corrected the wording to ‘participants.’ This was a genuine oversight on our part”.

 

Based on the new numbers, rivals like Microsoft Teams, Google Meet, and Cisco’s Webex are actually closer than previously believed.

 

Microsoft Teams just announced that it reached 75 million daily active users and over 200 Million daily participants.

 

Google Meet is also adding about 3 million daily users and more than 100 million daily participants.

 

Meanwhile, Webex on its part announced last month that it has 300 million users in total.

 

This news reveals that Zoom is not actually leading the poll by the ‘wide margin’ we all believed.

 

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