Samsung has barely released the new $2000 Galaxy Fold phones into the market and there are already many complaints. Earlier in the week, Samsung sent the phones out to journalists for review. This has not gone very well for the tech phone giants.
Many reviewers took to social media to complain about the screens actually breaking. Samsung released a statement a few hours after saying that it was investigating the issues.
After one day of use… pic.twitter.com/VjDlJI45C9
— Steve Kovach (@stevekovach) April 17, 2019
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
Samsung admitted that it had received some reports of damage on the main display and it will thoroughly inspect to see what the issue is. They, however, explained that removing the screen protector might be the source of the problem. It was one of the warnings on the phone.
Dear future #GalaxyFold owners, I know I always say “No one ever read the instructions”… PLEASE READ THIS ONE!!!
(This is the wrap over the screen of the Galaxy Fold) pic.twitter.com/LuQPRfDZIE
— Des (@askdes) April 17, 2019
Some reviewers who did not remove the film that covers the phone that seems like a screen protector also had major issues with the phone. The crease in the middle of the phone had been an issue that was pointed out earlier when the phone was announced but, apparently, that is not all that’s wrong.
PSA: There’s a layer that appears to be a screen protector on the Galaxy Fold’s display. It’s NOT a screen protector. Do NOT remove it.
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
— Marques Brownlee (@MKBHD) April 17, 2019
— Todd Haselton (@robotodd) April 17, 2019
There were also speculations that the technology might still be fragile when journalists were not allowed to get too close to the phone at the reveal.
This is a huge setback for the company which bragged about the latest technology earlier in the year at the Mobile World Conference MWC2019. The galaxy fold became the talk of the town and many regarded it as a very impressive work of engineering.
Meanwhile, some other reviewers had no problems with it.
Lots of reports emerging about problems with the Samsung Galaxy Fold screen.
— Geoffrey A. Fowler (@geoffreyfowler) April 17, 2019
— Myth (@TSM_Myth) April 17, 2019