The Samsung Galaxy S20 series was launched on the back of impressive camera performance, but after early reviewers complaining about it, the company promises to release a software update to fix it.
At its February 2020 Unpacked event, Samsung released three smartphones under the S20 umbrella. The company launched the S20, S20 Plus and S20 Ultra. Each of which boasted impressive camera performances. In fact, the event’s keynote address was live streamed using one of the S20s.
However, just before its official release date of 6th March 2020, there have been complaints about its camera performance. In The Verge’s article, it mentioned that its in-house experts have found problems with the focus hunting and ‘overbearing skin smoothing’ features.
Also, other tech blogs have disclosed similar issues. For example, PC Mag said about the S20 Ultra:
“… connectivity and camera problems bring the Galaxy S20 Ultra back down to earth.”
Speaking about the 100X zoom feature, Sascha Segan writes:
“At 30x or above, things are just too hard to focus on—everything’s too tight, too shaky, and too sharpened to be of much use.”
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Thus, while the feature is really available, it turns out that it is not very useful.
Samsung, not oblivious to the many negative feedback is now in a footrace against time to fix the bugs before the phone becomes generally available by the first week of March 2020. Its solution comes in the form of a software update patch.
In a statement to The Verge, the phone maker said:
“The Galaxy S20 features a groundbreaking, advanced camera system. We are constantly working to optimize performance to deliver the best experience for consumers. As part of this ongoing effort, we are working on a future update to improve the camera experience.”
Samsung’s software update solution may not appeal to everyone as Nilay Patel, editor-in-chief at The Verge tweeted in doubt:
“I have never seen a software update do much to improve a camera, but here’s hoping I’m wrong about this one.”
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