Summary:

• PressOne Africa is offering telephony services on the Zoho Marketplace through an integration with the business solutions giants.
• This integration allows businesses to log calls, see a comprehensive view of customer interactions, insights and send follow-up emails from the Zoho CRM.
• PressOne Africa is the first Nigerian-based telephony service on the Zoho marketplace.

PressOne Africa, Nigerian a startup founded in 2021 and launched in 2022, is offering all its customers telephony services on the Zoho Marketplace. It provides the service through an integration with the business solutions giants.

“Our integration with Zoho CRM is an exciting step forward in our commitment to delivering innovative, cost-effective communication solutions for businesses in emerging markets,” the company’s CEO, Mayowa Okegbenle, said in a statement.

PressOne Africa believes that by combining its cloud-based phone system with Zoho’s offering, businesses will enjoy a powerful platform to see all their communications and make necessary improvements.

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Some of the features that the platform will bring includes call logging, call recording, and voicemail. In addition, businesses can log calls and send follow-up emails from the Zoho CRM.

With synchronisation of customer data and communication history possible across the two companies, clients benefit from a comprehensive view of customer interactions and gain insights.

As the first Nigerian-based telephony service on the Zoho marketplace, PressOne Africa is ahead of its peers and better able to corner a large share of the local market from having a hands-on experience of what their needs are.

Zoho is provider of cloud-based business software like Salesforce, HubSpot, Microsoft, SAP, and Oracle. With more than 60 million users around the world, the PressOne Africa integration is no doubt a boost for the Nigerian startup.

It raised a pre-seed funding of about $600k from Ventures Platform, Voltron Capital, and other angel investors. The startup banks on its competitive rate of NGN1,499 a month and easy signup processes to break into the industry.

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