Foreign currency seller, Travelex’s site was taken offline after it was compromised by a software virus attack on New Year’s Eve.

 

“We regret having to suspend some of our services in order to contain the virus and protect data,” Travelex boss Tony D’Souza said.

 

 

The company at the moment carries out its transactions manually, providing foreign-exchange services over the counter in its branches.

 

“We apologise to all our customers for any inconvenience caused as a result,” Mr. D’Souza said in a statement.

 

However, he assures users:

 

“We are doing all we can to restore our full services as soon as possible.”

 

The company also adds that an early investigation “shows no indication that any personal or customer data has been compromised”.

 

Travelex said it working on the issue, It claims to have deployed teams of IT specialists as well as external cyber-security experts.

 

On the work done so far, it reports:

 

” [they have been] working continuously since New Year’s Eve to isolate the virus and restore affected systems”.

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The outage has also hit a host of UK Banks that rely on Travelex for their online travel money services, a BBC report confirmed.

 

Some of them include HSBC and its subsidiary First Direct, which says the service is unavailable “due to a service issue with a third-party service provider, Travelex”.

Travelex’s site shutdown affects other services

Virgin Money confirms its site was having issues as Travelex hosts it as a third party supplier. It also confirms that there was a “known issue affecting the Travelex site globally”.

 

Others unable to process new foreign currency orders, include Barclays, Tesco Bank, and Sainsbury’s Bank.

 

“We’re in close contact with Travelex so that we can resume our online service as soon as possible,” Sainsbury’s Bank said in a statement.

 

The site outage will also affect holidaymakers who use the site to directly exchange foreign currencies.

 

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