In an updated purchase protection program or policy, Etsy has announced that it will refund buyers for missing, damaged or wrong purchases. The update is a bid to encourage more people to turn to the platform for purchases and keep sellers as well.
People sell everything from homemade cupcakes to custom-made jewelry on sites like Etsy and it used to be tricky when purchases did not match what the buyer ordered. Or, in situations where the items never arrived or arrived broken.
Now, the platform says that when you buy an item under $250 (including shipping and taxes), the new refund policy covers it. In its help center, Etsy details what to do as a seller when your buyer’s package has issues under the “What if my buyer’s package gets lost?”
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“Etsy doesn’t hold sellers responsible for items that are lost in mail. However, if you’re able to, consider sending a replacement item or a refund for the order. Sending a replacement or a refund can build customer satisfaction, which can help your business succeed in the long run,” the company says.
Seller get to keep their earnings in the first instance of their item not satisfying a buyer in a year. However, another caveat is that the seller must have shipped the item using tracking information or a shipping label from Etsy as well as have an estimated delivery date, and other requirements that you can find on the new seller’s handbook.
In addition, Raina Moskowitz, Etsy’s chief operating officer, confirmed it a press release how important the online firm is taking its refund issue going forward. “Easy issue resolution is a critical part of the e-commerce shopping experience, and our new Etsy Purchase Protection program aims to help make shopping on Etsy even more worry free,” Moskowitz assures.
The new policy will go into effect on August 1.
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