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Amazon Places New Delivery Customers On A Waitlist As Demand Soars, Plans To Recruit Another 75,000 Workers

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Amazon will start putting new grocery delivery customers on a waitlist and curtail shopping hours at some Whole Foods stores before they can make their orders. The company is taking this step to prioritize orders from existing customers buying food online.

 

Amazon announced the decision via its blog, adding that it is “increasing capacity each week and will invite new customers to shop every week.”

 

“In the coming weeks, we will launch a new feature that will allow customers to secure time to shop. This feature will give delivery customers a virtual ‘place in line’ and will allow us to distribute the delivery windows on a first-come, first-served basis,” the blog post read.

 

Amazon had increased the number of its Whole Foods stores offering grocery pickup. The number has gone up ​to more than 150 locations from a previous 80.

 

It also plans to reduce some of the hours the stores are open to the public. It says this will allow its employees to fulfill the online grocery orders faster.

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Amazon admits that customers will still likely have a tough time finding a delivery window for supplies. This is despite efforts to increase its delivery capacity.

 

It adds that it will make the available slots more visible by putting that information on Amazon Fresh’s’ homepage.

 

Amazon
Amazon says it is increasing its capacity each week as demand for online deliveries increase significantly. Photo: IMD.org.

Amazon Set to recruit another 75,000 to meet demands

In another blog post, Amazon announced that it has now completed the recruitment of the 100,000 new staff as planned.

 

“Today, we are proud to announce that our original 100,000 jobs pledge is filled and those new employees are working at sites across the US helping to serve customers,” it said.

 

The eCommerce giant now plans to hire 75,000 more staff to meet up with increasing demands.

 

“We know many people have been economically impacted as jobs in areas like hospitality, restaurants, and travel are lost or furloughed as part of this crisis and we welcome anyone out of work to join us at Amazon until things return to normal and their past employer is able to bring them back,” the company said.

 

Perhaps this will help Amazon sort the delivery waitlist faster.

 

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